Shipping
Custom Service Hardware uses a variety of shipping methods and carriers range from ground to less than truckload freight, in order to provide you with the fastest, most cost-effective shipping option.
Ground
Most of our ground deliveries are made with UPS, FedEx, and Spee-Dee delivery. Tracking information is always given with each invoice and can be tracked on the carrier’s website. We advise that you track your package along its journey and stay up to date with its ETA. If you have any questions or concerns about your ground shipment, you may contact us at service@cshardware.com
Less than Truck Load Shipments
Large orders of hardware may be scheduled via a less than truck load freight shipment (LTL). Delivery will be scheduled as a curb side only delivery with no liftgate. Delivery drivers will only be responsible for bringing the product to the end of the truck. It is the receiver’s responsibility to remove and bring products inside. We try to schedule each delivery with a delivery call and signature required, but it is always advised that you contact the delivery company directly to set up specific delivery appointments. Any additional services requested at the time of delivery, including but not limited to, liftgate request, white glove treatment, in home delivery, asking the driver to help unload the product, changes in delivery location, extended delivery window, or holding shipments for an extended period, may result in additional charges.
Additional or special delivery requests will need to be scheduled and disclosed ahead of finalizing your order so that they can be added to your shipment schedule.
Delivery changes
Any changes to a delivery address will need to be approved by Custom Service Hardware in writing before changes are made with the delivery company. Additional charges may apply. Change requests may be submitted before the package is out for delivery and can be submitted to service@cshardware.com.
Damage/Missing Product
We understand that shipping-related damage may occur despite our best efforts. If a product arrives damaged or there are missing parts from your order, we are committed to replacing it promptly or granting full credit for that item based on the following conditions
Ground Shipments
For ground shipments, please provide pictures of the box, product label (if applicable), and the damage to the product within 24 hours of receiving the shipment. Missing items should also be reported within the same 24-hour period. We recommend fully opening and cataloging all items before filing a missing product claim. Unfortunately, theft exists. CSH is not responsible for any loss due to theft, which is why it is important to stay up to date with your package’s tracking information. Pictures of damaged product must be submitted to service@cshardware.com
LTL Shipments
For LTL freight shipments, damages or missing items must be noted upon delivery on the delivery receipt with the words “Damaged, missing” and checking any related damaged missing boxes when applicable. It is the receiver’s responsibility to count any packages and ensure that all items from the BOL have been received before signing. You do have the option to inspect all shipments for accuracy upon delivery, before signing. Failure to sign “damaged, /missing,” or provide the required information limits CSH’s ability to file a claim and will be unable to offer a $0 replacement Please notify CSH of any delivery issues within 24 hrs. of receiving product. Pictures of the specific damage, as well as of the outside of the box must be submitted to service@cshardware.com